Avenlur's balance walker perfect for your baby learning to walk, and into their toddler years, growing into this wooden ride-on toy!
Shipping Policy
All orders will be shipped within 1-2 business days. Estimated transit times are typically around 2-5 business days via FedEx, or UPS. If you have any questions about when your order will be delivered, or if you have specific delivery needs, please contact customer support at info@shopkidsplaysets.com, or call us at +1(917)634-4934.
Warranty
Avenlur offers a 5 year warranty. We are confident that Avenlur products will last years to come, but if something doesn't seem right, we have your back. If any product part breaks or fails during the first 5 years of ownership because of defect in material or workmanship and is an active product, we will replace the part(s) free of charge.
Return Policy
We strive to ensure our products make it to you on time and in perfect condition. If you have any concerns about the product you received or have missing parts, we are happy to replace it free of charge.
You have 30 days to return your product from the original purchase date, if you are not 100% satisfied, or change your mind.
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Contact Shop Kids Playsets support at info@shopkidsplaysets.com within 30 days of the original purchase date to receive your personalized RMA (Return Merchandise Authorization) number.
- Package the product and ship it to Avenlur at:
Avenlur Returns
110 South Newman Street
Hackensack, New Jersey 07601
Once Avenlur receives the item, we will issue a full refund of the product within 5-7 business days.
If your item was defective, and you do not wish to receive replacement parts, we will send you a pre-paid return label so that you can return it for a full product replacement, or a full refund if you prefer*. Contact us at info@shopkidsplaysets.com and we will have a label sent to you.
Please note: Buyers remorse returns are subject to a 20% restocking fee.
*Damaged returns due to insufficient return packaging may be assessed additional fees.
Why Avenlur?
Good for your home, your child, and our earth.
Intentional active play and mental development go hand-in-hand, especially at pivotal developmental ages. We collectively seek to encourage all children to stay active and get creative; growing on their own terms.
Our thoughtfully designed gyms and playgrounds are sleek, modern, and most importantly certified safe through the ASTM & CPSIA.
Avenlur products are also built sustainably. We use materials created through sustainable methods, and our lacquers are environmentally friendly. We strive to impact the environment in a positive way, and it is our priority to promote sustainable values.
