Let the adventures begin with the Rocker Climber Arch! This multifunctional playset masterpiece is a must-have for little explorers. Flip it one way, and you have a rocking boat ready for a sea of giggles; turn it over, and it transforms into a climber arch that dares young adventurers to reach new heights.
Warranty Policy
Bunny Hopkins One-Year Limited Warranty
Bunny Hopkins products are warranted to be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. This limited warranty is provided to the original purchaser only and is non-transferable.
What is Covered:
- Structural defects in the materials and craftsmanship of the product.
- Malfunctions or failures during normal usage and proper care.
What is Not Covered:
- Damage resulting from misuse, abuse, or neglect.
- Normal wear and tear, including but not limited to scratches, dents, or fading.
- Damage caused by unauthorized modifications or repairs.
- Accidental damage, such as spills or impacts.
- Products purchased from unauthorized retailers or resellers.
Warranty Claim Process:
1. Contact Shop Kids Playsets Customer Service
- Email: info@shopkidsplaysets.com
- Phone: +1(917)634-4934
2. Provide Proof of Purchase
- Receipt or order confirmation showing the date and place of purchase.
3. Describe the Issue
- Provide a detailed description of the defect or malfunction.
- Attach clear photographs or videos showing the issue, if applicable.
4. Return Authorization
- If the issue is deemed to be covered under warranty, you will receive a Return Authorization (RA) number and instructions on how to return the product.
5. Product Return
- Ship the product to the designated address provided by customer service. Ensure it is securely packaged to prevent damage during transit.
- Include the RA number and a copy of the proof of purchase.
Warranty Remedies:
- Upon receipt and inspection of the returned product, Bunny Hopkins will, at its discretion, either repair or replace the defective product.
- If the product cannot be repaired or replaced, Bunny Hopkins may offer a refund or store credit equal to the original purchase price.
Limitations:
- This warranty is the sole and exclusive remedy provided to the purchaser. Bunny Hopkins shall not be liable for any incidental or consequential damages arising from the use or inability to use the product.
- This warranty does not cover any third-party products or accessories used in conjunction with Bunny Hopkins products.
State Laws:
- Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
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This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Note: Please retain your proof of purchase and this warranty for your records. This warranty is only valid for products purchased directly from Bunny Hopkins or authorized retailers.
For any questions or concerns regarding this warranty, please contact our customer service team. We are committed to ensuring your satisfaction with Bunny Hopkins products.
Effective Date: Jan 1 2024
Shipping Policy
We take 1 to 3 business days to fulfill an order. All products ship from Bunny Hopkins’ Workshop in Atlanta, GA, with FedEx, and are expected to arrive 3 to 5 business days after fulfillment.
Shipping rates during checkout are for 48 contiguous states within the continental US.
Please contact us at info@shopkidsplaysets.com for expedited shipping.
Refund Policy
Bunny Hopkins offers a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@shopkidsplaysets.com. Items sent back to us without first requesting a return will not be accepted.
Please contact us with any return questions at info@shopkidsplaysets.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
For any other questions please contact us at info@shopkidsplaysets.com.
Why Bunny Hopkins?
The journey into the world of childhood development led many to the concept of open-ended play. Bunny Hopkins discovered that open-ended play encourages children to explore, create, and learn without rigid rules or prescribed outcomes. It's a form of play that fosters imagination, creativity, self-awareness, and collaboration – skills that are vital for success in adulthood. We realized that as the world moves towards more automation and AI, creativity and resilience will be key skills for tomorrow's children.
In a world that often values compliance over creativity, we believe in empowering children to think for themselves, make choices, and express their unique personalities.
Bunny Hopkins is purposefully designed to invite play and spark creativity. They are open-ended, allowing children to explore and imagine freely. Through imaginative active play, children unlock a treasure trove of skills, from creativity and self-awareness to perseverance and collaboration.
Bunny Hopkins is committed to supporting local communities and manufacturing our products in Atlanta, Georgia, USA. Each slow-made, small-batch production ensures that each Bunny Hopkins product is a work of art, handmade with love and care. We pay a living wage to our skilled artisans, and our "Made in the USA" label reflects a commitment to craftsmanship and community development.
Bunny Hopkins products are crafted from premium sustainable materials, designed to endure the test of time. We believe in creating heirloom-quality toys that can be passed down through generations, reducing waste and promoting sustainability.
