FAQs

Order Information

How can I place an order?

Give us a call at +1(917)634-4934 and we can help you place an order, or go ahead and add your item to your cart to checkout. If you have any questions along the way, contact us and we can help!

Can I cancel my order?

We understand that circumstances may change. If you wish to cancel your order, please contact us within 24 hours of your purchase (exclusions apply, such as custom orders; for more information on custom orders, please see our Return & Refund Policy). Non-custom orders can only be canceled before they have been shipped. Once an order has shipped, our standard return policy applies. 

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. 

Reach our customer service team at +1(917)634-4934, use the chat in the bottom right, or email us at info@shopkidsplaysets.com, and we're happy to assist you!

Do you offer any discounts?

You are welcome to subscribe to our e-mail list to receive 10% off on your first purchase with us. We are working on ramping up so that we can offer even more!

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Shipping & Delivery Information

How long does shipping usually take?

Shipping will depend on your purchase. We try our best to ship out orders in a timely manner. Please feel free to check out our Shipping Policy, contact us at info@shopkidsplaysets.com, or give us a call at +1(917)634-4934, and we'd be happy to give you a more accurate answer!

Do I need to be home for the delivery?

This will depend on your purchase. For freight shipping, we advise there be someone present at the time of delivery. Please see our Shipping Policy - more details in this Delivery Process section.

Product Information

Do you offer sensory-friendly play products?

We are consistently working on building our supplier relationships to include a wider product variability. Stay tuned!

Can I recommend brands or products?

Yes! We are always looking to expand our supplier lineup of quality, safe, and innovative products for children! Please reach out to us via email at info@shopkidsplaysets.com or submit your suggestions in the section below. We thank you in advance for your submission!

Can I customize my product?

If products come in different variations, such as color, dimensions, etc., it will be listed on that product page. If you are looking for further customizations, please feel free to contact us via email at info@shopkidsplaysets.com, or give us a call at +1(917)634-4934, and we will try our best to assist you!

I just made a purchase, what's next?

Do you offer installation services?

We currently do not have an in-house installation team. However, our suppliers may offer installation services that we can help you set up. Otherwise, we are happy to recommend our trusted installation partners. Feel free to send us an email at info@shopkidsplaysets.com, or give us a call at +1(917)634-4934, and we are happy to assist you!

Can I purchase a warranty?

Warranty policies vary depending upon the manufacturer. However, we can help point you in the right direction to understand your warranty policy. Please feel free to send us an email at info@shopkidsplaysets.com, or give us a call at +1(917)634-4934.

Need to contact us?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible!